Frequently Asked Questions

If you have any questions about placing an order online, feel free to contact us via live chat, email at Service@elklook.com, or by leaving a message on our Contact Us page.

You absolutely can! Click TRY ON when you've found a pair of specs you like. Simply enable camera access and the feature will start working. You can enjoy a real-time preview of frames on your face! If you’re buying for others or cannot use a camera, just upload a photo from your device and you can try on as many of our frames as you want.

Log into your account and view your previous orders. If the frame is still available, you'll see a 'Reorder' option next to the order number. Click 'Reorder,' and the exact same pair of glasses will be added to your shopping cart.

Yes, you can order as many pairs of glasses as you like! After adding a pair to your shopping cart, simply click the 'Continue Shopping' button below the checkout option to add another. Repeat this process until you've added all the glasses you want. The shipping fee will remain the same for most shipping methods, regardless of how many pairs you order.Additionally, if your total order exceeds $69, you can enjoy free shipping.

a. Prescription and PD
An eyeglass prescription is required to make your prescription glasses. (If your eyes don't need correction and you don’t need prescription lenses, you can choose non-prescription lenses.)
PD, or Pupillary Distance, is the measurement in millimeters between your pupils. It's crucial for ensuring your lenses are positioned correctly for optimal vision.

b. Payment Method
You can use a payment account such as PayPal, a credit card, or a debit card.

c. Shipping Address
Your shipping information is required, including your name, residential or postal address, and phone number.

If you want to cancel your order, it is expedient if you contact us to do so.

You can reach out to ELKLOOK through the Contact Us page, start an online chat, or email us at Service@elklook.com for assistance.

We offer thousands of frame styles, with new and updated designs added to our stock daily. Our frames are high-quality, trendy, private-label eyeglasses available at affordable prices. It's all about your personal preferences when choosing the frames that suit you best.

Most of our frames are made from acetate, TR90, metal, and titanium, making them lightweight, durable, and comfortable to wear.

Yes. We offer spring hinge glasses whose temples are not snapped or broken easily!

Yes. You can select "Frame Only" when placing your order.

All of our frames come in one size. The details will be listed under the product description.

Our frames usually have more than one color, so you can choose the color you like.

We offer thousands of frame styles, and you can use the Virtual Try-On to select the glasses that best suit your face shape.

The primary thing you need to determine is which prescription eyeglass lenses will best correct your vision. Depending on your visual needs, you may require either single-vision or multifocal lenses. After that, you can focus on the lens material, special coatings, tints, and other options to make an informed decision about which lenses will suit you best.

Our lenses are made of resin, which is lightweight and highly impact-resistant. Resin lenses also have a strong ability to block ultraviolet radiation to protect your eyes. However, if you choose "Frame only" when placing your order, the glasses will come with temporary PC lenses not intended for daily eyewear

Single vision lenses refer to the lens that have only one use, to see objects in the distance, to see intermediate like computer or phone, or to see near for reading.
While progressives are a type of prescription eyeglasses that can correct near, intermediate, and distance fields of vision in one lens so you don't have to switch between multiple pairs.

We offer standard tint colors such as gray, brown, purple and pink.

Polarized lenses help to reduce glare that reflects off of surfaces such as water or glass, as well as to help enhance color definition and visual clarity in bright conditions. Since glare can distort color and obstruct your vision, polarized sunglasses are a good choice for even the most basic daytime outdoor activities, whether you're competing in sports or just driving around.

Photochromic Lenses look like regular clear lenses when indoors, but automatically darken when moving into a brighter area. They will darken in the light even on overcast days as UV rays still penetrate clouds.

The effect of the tinted lens is thorough and only one tint color matters indoors or outside. The photochromic lens is transparent indoors while the color darkens outside. The polarized lens has the same color indoors and outdoors, and its effect is better than the tinted lens and can filter harmful UV.

The thickness of the lens is related to the lens index. We offer lenses with different indexes. Generally speaking, the higher the indexes are, the thinner and lighter the lens becomes.

Lens index refers to the refractive index of an eyeglass lens material. It is a measure of how efficiently the material bends (or refracts) light. The higher the index, the more the material bends light, which allows the lens to be thinner while still providing the same prescription strength.
Here’s a breakdown of the common lens index categories:

1.57 (Mid-Index)
Best For: Mild to moderate prescriptions.(e.g.,0.00 to ±2.00)

1.61 (High Index)
Pros: Thinner and lighter than mid-index lenses.
Best For: Moderate prescriptions (e.g., ±2.00 to ±5.00).

1.67 (High Index)
Pros: Significantly thinner and lighter, ideal for stronger prescriptions.
Best For: Higher prescriptions (e.g., ±5.00 to ±8.00).

1.74 (Ultra-High Index)
Pros: Thinnest and lightest available, excellent for strong prescriptions.
Best For: Very high prescriptions (e.g., ±8.00 and higher).

How Lens Index Affects Lenses

Thickness: Higher-index lenses bend light more efficiently, so they can be thinner than standard lenses for the same prescription strength.

Weight: Higher-index lenses tend to be lighter, which can make glasses more comfortable to wear.

Aesthetics: Thinner lenses have a more flattering appearance, especially for higher prescriptions.

In addition to single vision lenses, reading glasses, and progressive lenses, we also offer optional selections to suit your preferences and needs such as UV protection，blue light blocking and driving lenses.

We offer Scratch Resistant Coating,Anti-Reflective Coating.and a Super Hydrophobic Coating which is specifically formulated to prevent any type of debris build-up on your lenses and make them easier to clean.

Sorry, we don't provide lens replacement. We kindly sugguest you can buy a new pair of glasses.

Unfortunately we are unable to sell lenses independent of their frame.

Yes, we provide blue-violet light protection as an additional enhancement to your prescription lenses. You will be able to select the Blue Light Blocking option before adding glasses to cart.

You may request a written copy of your valid prescription from your personal eye care provider.

Your eyeglass prescription is typically written in a grid, using a combination of terms, abbreviations, and numbers. Keep in mind that usually the further from zero the numbers are, the more correction you need. A + symbol means that you’re farsighted, or have trouble seeing things close up. A – symbol means you're nearsighted, or struggle with seeing far away. Additional abbreviations are as follows:

• O.D. stands for oculus dexter, meaning right eye.
• O.S. stands for oculus sinister, meaning left eye. SPH (or Sphere) indicates the eyeglass prescription power, or how strong your lenses need to be to correct your vision.
• CYL (or Cylinder) indicates astigmatism, a condition where the cornea is irregularly shaped causing blurred or distorted vision. It also tells the lens strength needed to fix it.
• AXIS describes the degree and direction of your astigmatism.
• ADD is added magnifying power in the lower part of a multi-focal lens. It’s used to correct presbyopia which is the inability to focus on close objects. If you need a bifocal or progressive lens, there will be an ADD.

When placing an order, you can either manually enter your prescription or upload a picture of it. When entering your prescription, it's essential to double-check the accuracy of each value. Any discrepancy could lead to incorrect lenses.

We strongly recommend that you get an eye exam every two years, or more frequently if you notice that your vision has changed.

Pupillary distance (PD) is the measurement of the distance between the center of the pupils of your eyes. Your PD is usually included in your prescription. If not, you can measure your PD yourself or contact your eye doctor to measure it for you.

You can do it yourself or have someone else measure it using a mirror and a ruler. Here are two measure ways for you:

1. APP: EyeMeasure (iOS):To measure PD, install the app, hold your iPhone 12–14 inches from your face in good lighting, and follow on-screen prompts to align your eyes. Stay still for a 5–10-second scan to get binocular and monocular PD results. For accuracy, measure 3 times and average the results. Avoid backlight and ensure straight-facing alignment.

2. APP: PD Meter (Android & iOS ):Install the app, grant camera access, and calibrate by holding a credit card vertically against your forehead. Align the card with on-screen markers, look straight, and tap “Capture” to scan. Results display instantly. For best accuracy, ask someone to assist and ensure the card is parallel to the camera. Retake if needed.

In an eyeglass prescription, "ADD" (or Add Power) refers to the additional lens power needed for reading or other close-up tasks. This value is typically associated with multifocal lenses, such as bifocals, trifocals, or progressive lenses, and is used to correct presbyopia (age-related difficulty in focusing on near objects).

Prism correction is a type of optical correction used in eyeglasses and other visual aids to help people who experience some form of double vision or vision displacement (seeing separate images of the same object).

Absolutely! When entering your prescription, click Add Prism.Whether it's a single vision Rx or progressive lenses, we can accommodate prism values of up to 6.00 in any base direction.

No, contact prescriptions and eyeglasses prescriptions differ, and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Yes. We offer free shipping if your order is over US$69.

Actually, we mainly deliver our glasses to North American countries such as the United States and Canada. If you are in another country and wish to make a purchase, please add our Tel: +86 15516958237. We will provide you with a dedicated ordering channel if possible.

Your order will be delivered within 7 - 21 business days depending on the complexity of your prescription and the shipping method you selected.

Yes, we offer Express Shipping which typically delivers within 5-7 days after shipment.

Please contact us at Service@elklook.com, and we will update your address for you.

Frames only glasses and sunglasses are usually shipped within 3 days.

Single vision glasses and reading glasses are also typically shipped within 3 days. However, if the order includes customizations such as photochromic, tinted, or polarized lenses, shipping may take about a week.

Progressive prescription glasses typically require about a week for customization.

If your order status is unshipped, there's no need to worry. your glasses are being processed.

For international shipping, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contact Elklook and the Express Company will track your package.

We understand that shipping delays can be frustrating for our customers. We apologize for any inconvenience caused. Please contact us at Service@elklook.com and we assure you that we do our best to handle such situations promptly and effectively.

It’s usually because your address was entered incorrectly or is incomplete (like missing a house number). After several failed delivery attempts, the courier will return the package. If this happens, contact us at Service@elklook.com with the correct address, and we'll arrange for redelivery. If necessary, we’ll send a replacement. [Note: If the address error was yours, you might need to pay for reshipping.]

Don't worry, we will arrange for a replacement for you as soon as possible. At the same time, we will contact the courier company to investigate the cause of the package loss.

Immediately contact us, and we will work with you to get your damaged glasses replaced with a new pair as soon as possible.

If you placed two separate orders, we usually ship them in two separate packages. Please wait another day or two for the new package to arrive.

Yes. Click‘Track Order’. Please fill in the tracking number when your glasses have been shipped out.

you can also login into your own account and you will see the status of your order and its details.

We offer a wide range of payment options to ensure that you can shop with ease on our site, including all major credit cards and payments through digital wallets such as PayPal, Amazon Pay and Apple Pay.

Absolutely! When you shop with us, you can rest assured that your information is safe and secure. We are committed to protecting your privacy and ensuring that your shopping experience is enjoyable and worry-free.

Yes, you can! If your HSA or FSA card has a Visa, Mastercard, American Express, or Discover logo, you can use it just like a regular credit card for your eyewear purchase.

Sure, you can contact customer service at Service@elklook.com to request the invoice.

Generally speaking, only one discount can be used for one order, but the coupon you redeem with points can be used in conjunction with another coupon.

Generally speaking, coupons can be used for most of our products. If you cannot use them, there may be the following reasons:

① Flash Sale Items: The price of this type of product is already discounted, so coupons cannot be used.

② Exclusive Promotional Events: Our website will launch various activities from time to time. During limited-time campaigns like BOGO (Buy One, Get One Free): Add 2 eligible items to cart and enter code BOGOFREE at checkout (automatically zeros out the lower-priced item) In this case, Another coupon can not be used.

③ Coupon Validity & Scope: All visible coupons on our site are active and apply to regularly priced items.

Every customer can enjoy a 365-day warranty from the date of order receipt, covering any potential defects in frames and/or customized lenses. This warranty does not cover damages caused by accidents, negligence, or improper care.

We guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement!We have 30-Day Returns, which allows you to make an equal exchange or return within 1 month.

Please contact Customer Service Team at Service@elklook.com to initiate a return and indicate the reason, our customer service will confirm return details and provide you the return address.
Please do not send your return to the sender’s address on your package.This is not the return address.

We will refund you within 48 hours of receiving your return.However,due to transportation delays, your refund may require an additional 3-7 business days to process.Thank you for your patience and understanding.
The refund will be issued to the original payment method.

Sorry, exchanges are not currently supported. You may return the item within 30 days of receiving it and make a new purchase.

If you received a defective frame, please contact customer service at Service@elklook.com. We will give you a satisfactory solution

If you notice scratches or a film on your lenses, we recommend the following steps to address the issue:

Cleaning: Begin by gently cleaning your lenses using a microfiber cleaning cloth and lens cleaning solution. Avoid using abrasive materials or rough fabrics that could further damage the lenses.

Re-Examine: If the scratches or film persist after cleaning, closely inspect the lenses under good lighting. Sometimes, what may seem like scratches could actually be smudges or residue that can be easily cleaned. For further cleaning, you can also rinse your glasses under lukewarm tap water and use a small amount of mild dish soap. Afterward, dry them using a clean, lint-free microfiber cloth.
if the scratches or film are still there, please contact customer service at Service@elklook.com

If your vision isn't as clear as expected in your new glasses, don't worry—there are steps you can take to address the issue. First, ensure that you have your prescription and PD (Pupillary Distance) measurements correctly entered for your order. Sometimes a data entry error in your prescription or PD can lead to unclear vision.

If you've recently experienced a prescription change, keep in mind that it might take a few days to a few weeks for your eyes to adjust to the new prescription. To aid in this adjustment period, consider the following suggestions:

Double-check that your prescription details were accurately entered.

Avoid frequently switching between your old and new glasses.

However, if there was a data entry error in your prescription or PD or if the unclear vision persists or worsens, don't hesitate to contact our customer support team for further assistance. Having your prescription and PD information at hand will help us address your concerns more effectively. We're here to ensure that you experience optimal visual clarity and satisfaction with your new glasses.

The virtual try-on provides an approximation of how the glasses will look on you, but there could be variations in appearance when you receive them.

If you're experiencing discomfort or fit issues with your new glasses, we're here to help. We recommend taking a selfie while wearing your new frames and reaching out to our dedicated customer support team. They'll provide expert guidance and solutions to address any fitting concerns you may have.

Due to the environment, lighting, monitor, and phone screen, a certain degree of color variation is normal. If the glasses you receive differ significantly from what you see on our website, please contact us so we can resolve the issue.

Please contact customer service at Service@elklook.com, and we will remake your order and send it to you free of charge.

If you have signed up on Elklook before, you can use your email address to log in to your account. If you haven’t registered before, you can either sign up or log in using a third-party account (such as Facebook or Google)

Yes, you have the option to log in to our website using third-party accounts, such as your Facebook or Google account, eliminating the need to create a separate password.

Yes, you can place an order and make a purchase without registering or logging into an account.

If you have already registered and forgotten your password, you can click “forgot your password” to reset your password or you can ask our Customer Service Center for help.

Yes, you can reset your password after you have logged into your account, or you can contact our Customer Service Center to change your password.

Here are some tips to help you take care of your glasses:

Cleaning: Regularly clean your glasses with a microfiber cleaning cloth and lens cleaning solution. Avoid using abrasive materials or rough fabrics that could scratch the lenses.

Proper Storage: When you're not wearing your glasses, store them in a protective case. Avoid placing them face down on surfaces, as this can expose the lenses to potential damage.

Avoid Extreme Heat: High temperatures can cause the frame material to become more pliable, which might lead to misalignment. Avoid leaving your glasses in places with excessive heat, like the dashboard of a car.

Handle with Care: Be cautious while putting on or taking off your glasses. Using both hands to remove them can help prevent misalignment.

Regular Check-Ups: Visit your eye care professional for regular check-ups and adjustments if needed. They can ensure that your glasses are properly fitted and comfortable to wear.

Remember, the durability and longevity of your glasses depend on how well you care for them. Regular cleaning, proper storage, and gentle handling can help extend the life of your eyewear.